Refund policy

We are not responsible for any import taxes and duties your country imposes. 

We are not responsible for delays caused by domestic and international holidays, bad weather, incorrect addresses, or any delays caused by the third-party shipping company.

Damaged, Lost, or Stolen Orders 

SOULTAX MANAGMENT IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS ONCE THEY LEAVE OUR WAREHOUSE AND ARE IN THE HANDS OF THE PARCEL SERVICE. ALL CLAIMS MUST BE FILED WITH THE RESPECTIVE PARCEL SERVICE THAT IS DELIVERING YOUR PACKAGE.

Returns/Exchanges

All sales are final. We do NOT offer exchanges or returns of any kind. If a mistake is made on our end we will fix it for you. We do not cancel orders after they are submitted.

CHARGEBACKS/DISPUTES: If you place an order, and then dispute the purchase, we will file an investigation with your bank. We are responsible for lost funds due to the bank siding with us.